About us
Urban Apex brings together a strong reputation of providing height safety expertise to a wide range of clients and stakeholders, with a direct focuscon specific client needs and attentive support to further improve the safety of staff, technicians and contractors while accessing and working atcheight. Urban Apex stands out due to our deep expertise and a proven track record in the height safety industry. With a focus on tailored solutions, we understand that every client has unique safety requirements. This client-centric approach ensures safety measures aren’t just generic solutions but are diligently crafted to meet the specific needs of each individual business and site.
Our strength lies in our ability to collaborate closely with our clients to enhance the safety of their staff, technicians, and contractors when working at height. Our commitment is to be proactive partners in safety, not just providers, ensuring a long-term relationship built on trust, compliance, and operational excellence.
At Urban Apex, we believe that great customer service starts with listening. We make it our priority to fully understand the specific concerns and needs of each client before proposing solutions. This ensures the recommendations we provide are aligned with both regulatory standards and the operational realities of your business.
Our team prides itself on being accessible and responsive, offering continuous support throughout the entire process—from initial consultation to post-service follow-ups. We don’t just deliver a service; we provide ongoing assistance to help clients maintain compliance and safety as their businesses and operations evolve.
Meet Director, Nick Gillum
The creation of Urban Apex brings together a strong record of providing height safety expertise to a wide range of clients and stakeholders, with a direct focus on specific client needs and close support to further improve the safety of their staff, technicians and contractors when accessing and working at height.
Nick Gillum has been involved in Height Safety since 2002, with a background as a qualified Plumber, gasfitter, and roofer, developing his career to help businesses grow while installing height safety systems, managing projects, designing and estimating, inspecting and certification, and developing and training new technicians. Following his move to Sydney in 2012 Nick progresd into national auditing, consulting, quality and safety management roles, before establishing Urban Apex.
With a focus on providing a comprehensive solution, Urban Apex ensures recommendations are appropriate to the relative risk associated with typical maintenance requirements as well as reactive maintenance.
Nick Gillum | Founder and Director
It’s our vision for Urban Apex to be a leading force in the height safety industry, recognised for our ability to deliver not only exceptional service but also to drive industry standards forward. We aim to play a pivotal role in shaping the future of height safety by being innovators, thought leaders, and trusted advisors.
We believe that by empowering businesses to take a proactive stance on safety, we contribute to the protection of their workers but more than that – we can help create a safer industry for all concerned. We envision a future where every workplace that operates at height does so with the utmost care for human life and safety, and we aim to lead that change through our sound expertise, absolute dedication, and unfailing client-focused solutions.
Our values
These four key values form the cornerstone of our complete commitment and uncompromising dedication to safety, to our clients, and to the invaluable people upon which their businesses rely.
Safety First
Safety is the foundation of every action we take. It guides our decision-making, shapes our services, and defines every process we implement. This commitment ensures all operations are aligned with the highest standards in the industry, leaving no room for compromise on the safety of workers, equipment, and installations.
For our clients, this value means total peace of mind. They know they can trust us to always prioritise their workers’ well-being, offering services and solutions that go beyond compliance to continually create safer environments. It reassures our clients that we take their safety concerns seriously and actively work to mitigate any risks.
For our own team, safety means working in an environment where their well-being is always equally prioritised. It fosters a culture where safety isn’t just a rule but a shared responsibility. Every staff member is highly trained to identify hazards, follow strict protocols, and uphold UA’s commitment to protecting everyone involved.
Integrity
Integrity drives transparent, honest business practices at Urban Apex. It means delivering on our promises, providing accurate reports, and always working in the best interests of our clients – even when it may not lead to immediate profit. This value builds long-term relationships based on trust and reliability.
Our integrity ensures our clients will always receive honest, clear communication and ethical service. Clients know they can trust that our audits and inspections, and that our installations are carried out with full transparency, ensuring we always do what’s best for their organisation’s safety and compliance.
Integrity fosters a workplace culture at Urban Apex, where our staff can operate ethically and with accountability. It encourages open communication and trust between team members, enabling a supportive environment where honesty is valued at every level.
Customer-Centred
Our operations revolve around designing tailored safety solutions that specifically address each client’s unique needs. This means being flexible and adaptable in our approach, providing personalised consultations, and ensuring our services fit within our client’s business model and safety goals.
This value represents a true partnership with our clients, rather than just a service. We listen to the specific challenges that face each one and design solutions that are directly applicable to their needs. Our clients benefit from this bespoke approach, knowing they are never receiving a one-size-fits-all solution, but rather one that addresses their unique risks and environments.
Our team members encouraged to be problem-solvers, acutely attuned to our clients’ particular objectives. Our customer-centric orientation drives our staff to go beyond the basics of compliance, offering innovative solutions that provide real value to each client. It fosters creativity and collaboration within our team as they work to address diverse client requirements.
Continuous Improvement
We are wholly committed to ongoing evolution, ensuring we are always up to date with the latest regulations, technologies, and best practices in the height safety industry.
Continuous improvement means regularly reviewing and enhancing our processes to maintain the very highest standards of service delivery.
For our clients, this means working with a partner that is never stagnant. Our dedication to improvement ensures clients receive the most current and effective solutions available.
They benefit from our constant effort to stay ahead of regulatory changes and
technological advancements.
Continuous improvement in our team means ongoing training and development, fostering a learning culture where employees are encouraged to refine their skills, embrace new challenges, and contribute to the overall growth of our company. Staff are empowered to take initiative and propose better ways of doing things.
Get in touch
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